1. GENERAL QUESTIONS

WHAT IS THE STATUS OF MY ORDER?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

CAN I CHANGE MY ORDER?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to CONTACT@SWIMMINGPOOL.SPACE

Where do you ship?

We currently ONLY ship in EUROPE.

For shipping outside of these countries, please reach out to CONTACT@SWIMMINGPOOL.SPACE

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

DELIVERY TIMES

Belgium: 1 - 2 working days
‍
Western Europe: 3 - 5 working days

Eastern Europe: 5 - 12 working days

2. PAYMENT

What payment methods do you accept?

You can purchase on our website using a credit card.

We additionnaly offer support for Paypal and Apple Pay.

You can chose these payment methods at checkout.

Which currency will I be charged in?

We currently only support EUR.

If your credit card useS another currency, then you will be charged IN EUR. Your bank will apply the corresponding conversation rate of the currency you choose.

3. SHIPPING

DELIVERY TIMES

Belgium: 1 - 2 working days
‍
Western Europe: 3 - 5 working days

Eastern Europe: 5 - 12 working days

Where do you ship?

We currently ONLY ship in EUROPE.

For shipping outside of these countries, please reach out to CONTACT@SWIMMINGPOOL.SPACE

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Will I pay taxes for international shipping?

Deliveries OUTSIDE Europe will have to pay custom taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

4. RETURNS

Do you accept returns?

We do accept returns in respect to the following conditions:
‍
- The item must not be second-hand
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please reach out to out to CONTACT@SWIMMINGPOOL.SPACE

Are returns free?

Returns are the responsibility of the buyer.

Feel free reach out to CONTACT@SWIMMINGPOOL.SPACE for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

5. Other questions

Do you have physical stores?

We currently don't have any physical stores under our brand name.

Is there a warranty?

We guarantee any of our product made by us to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must not be second-hand
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please reach out to CONTACT@SWIMMINGPOOL.SPACE